Pet sitting services

We love animals of all shapes and sizes and treat your family members like our own family members. One on one attention for all pets, pats, cuddles and a brush included in each domestic pet sitting booking.

We run through your pets’ routines and your requirements with you, and use this to determine the amount of time required for each visit. Our pricing is time based, so you don’t have to worry about adding up a long list of “extras” or sacrifice services you want to keep it affordable. That means no surprises or hidden extras.

We offer a free, no obligation initial meeting so we can meet you and your pets and find out more about their needs to personalise our services to you. This allows you to get to know the person that will be caring for your loved ones while you are away.

Donkeys at Alpaca Magic
Winston the cat lying on his side

We'll tailor our sitting to your needs

Pet sitting can take many forms. We water, feed and play with your animals and clean up after them, or with farm animals we, feed, inspect, general health check the animals and conduct a basic paddock security check.

For those pets who are nervous around strangers, have separation issues or that don't travel or board well, we can spend extra time with them to keep them occupied. With some pets we can also have multiple visits before our first sit to make sure your pets are comfortable and happy around us. We tailor our visits to suit your requirements.

Our visits include, but are not limited to:

  • Playing games in-house or backyard
  • A warm lap to sit on
  • Short-term one-off visits
  • Care during a family emergency
  • Long-term care (over a week) for holidays

What pets and animals do we care for?

We care for most domestic pets and hobby farm animals, if your pet isn't listed here please contact us as we are continually expanding our knowledge and experience across more species.

  • Cats
  • Dogs
  • Alpacas and llamas
  • Rabbits, guinea pigs, rats, ferrets etc...
  • Chickens and other birds
  • Turtles
  • Donkeys

We service all suburbs in the greater Canberra area, which includes:

  • Greater Canberra and ACT
  • North-side Canberra
  • South-side Canberra
  • Within 40km of the Canberra CBD

Simple, uncomplicated pricing system.

We don’t charge extra for more than one pet, or for things like litter tray cleaning, poop scooping, or play time and cuddles with your pet/s. All of these things are included in our prices and are a standard part of every one of our bookings. We also have the same low prices all year round, we don't have surcharges for peak periods.

Payment can be made via cash, EFTPOS, bank transfer and PayPal. Full payment is required 48 hours prior to commencement of services.

What's included with our visits

Each visit includes feeding, water change, 15 minute walk, play time and cuddles, as well as a general health check and a photo update via SMS or email for each animal as standard. We also bring in mail and rubbish bins at each visit free of charge.

We will do our best to accommodate requests for visits at a specific time of day or night, however we may not be able to guarantee that your preferred time is available. There is no surcharge for this service when it is available.

Ruby getting her claws clipped
Christina walking alpacas

How our sitting works

Our pet sitting process is pretty simple! We meet with you and your pet to get to know each other and you can run us through their routine, show us where you keep everything and point out any other things we need to know. It's important that we get to know your pet because they need to be as comfortable with us as we are with them!

We also ask for details such as backup friends or family contacts, preferred vet, medications, favourite hiding places, toys and personality traits. We'll also work out how long each visit will last based on the run through of their routine and how many times you want us to visit a day. This initial no obligation meeting is free.

Having a central and secure place for keys, or custom lock combination or access code will also make life easier for us – we're always happy to keep a set of keys in our safe for the duration of the sitting – we don’t charge extra to collect or return your keys.

Daily photo updates are sent via email or SMS to give you confidence and reassurance while you are away from home. We conduct a daily observations/health check for each animal at every visit. This covers their activities, demeanour, behaviour and health.

Once our sitting is complete, we return your keys, give you a debrief and destroy any sensitive information we might be holding. We also provide a short online feedback survey that can be completed anonymously if you wish. We love to ask for feedback because our business is driven by our clients and if they're not happy or want a new service, we want to be able to improve and expand with them.

Pet sitting or Cattery/Kennel?

Although there are many great catteries and kennels that can take care of your pets, sometimes they, or yourself, don’t like them being away from the safe and comfortable surroundings of your own home. Many animals, like fish, rabbits, guinea pigs and hobby farm animals don’t have boarding facilities available to them.

That’s where Max & Ruby’s comes in. We provide care for your pets and hobby farm animals in your own home. Your pet doesn’t have to worry about being with other unfamiliar animals, or dealing with people they don’t know in unfamiliar locations. They can stay in their own home, on their own bed, with the minimum of fuss or stress.

Staying in touch with your pet

Daily photo updates are sent via email or SMS to give you confidence and reassurance while you are away from home. We conduct a daily observations/health check for each animal at every visit. This covers their activities, demeanour, behaviour and health.

Caring for pets across greater Canberra

We travel to all areas in greater Canberra, as well as rural areas within a 40km radius of the Canberra CBD. All prices listed on our pricing page are inclusive of petrol – no hidden fees or extras.

If you live outside of this area please contact us, we'll be happy to work out an arrangement with you.

Please give us a ring or email if you'd like to know more, we're happy to help.