Policies

Below are the important bits about our animal health policies. These aren't here to scare you, they're here so we all know what will happen if your pet falls ill or we find they've had an accident. And the other bit is how we treat your privacy. Very seriously is the short answer.

Privacy Policy

If you have any questions regarding this policy please contact us.

1) What do we do with your information?

When you purchase something from our business, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email marketing (if applicable): With your permission, we may send you emails about our new products and other updates.

2) Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card or make a booking we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use of your information, at anytime, by contacting us at christina@maxandrubys.com.au or mailing us at: Max & Ruby's Pet Sitting 3/9 Jevons Place, Page ACT Australia 2614

3) Disclosure

We may disclose your personal information if we are required by law to do so.

4) Third-part services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

Links

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

5) Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is stored securely and kept only for the duration of your booking. Following completion of your booking your credit card information is securely destroyed. All debit card and credit card transactions carried out by us using our mobile payment system are covered by PayPal Australia’s systems, which are PCI-DSS regulation compliant, and no information from your card is stored in our system.

6) Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

7) Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at christina@maxandrubys.com.au or by mail at Max & Ruby's Pet Sitting, 3/9 Jevons Place, Page ACT 2614.

Illness Policy

In the event that your pet/s become/s ill or is injured while you are away, we will contact you immediately to advise you of the situation. In the event that you are uncontactable we will leave you a message and continue to attempt contact. In all cases we will attempt to use your preferred vet nominated above, however, in emergency or after hours situations, the nearest/after hours vet will be consulted. Veterinary treatment and/or medication charges will be charged to the credit card provided on the authority form, with a maximum amount nominated and authorised by you at booking.

We reserve the right to transport your pet/s to a vet for medical attention in the event that we deem veterinary care necessary, under our obligations in the Animal Welfare Act 1992 Section 8, and veterinary costs will be charged as per the credit card authority form.

As per our privacy policy, all details on our credit card authority forms are handled as strictly confidential and are stored securely at all times. Credit card details are kept only for the period encompassing your pet sitting booking, and are destroyed at the end of your pet sitting booking. A new credit card authority form is completed for each subsequent booking.

Complaints Policy

We will be updating this shortly, but if you have any questions regarding this policy in the meantime please contact us.

News/Tips/Furry Facts/Tip Disclaimer

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.