We ask for feedback from all our of clients because we want to know how we've done, and what we can improve on. Here's some of the feedback we've received.
Max and Ruby’s is the best pet sitting service we have used! They are obviously animal lovers and this comes through in the care they give to your pets. Receiving updates was also wonderful, including pictures of our very happy and well looked after cat and chickens. The pre-sitting service was also excellent and very thorough.
As first time users of Max and Ruby’s we found the whole experience was pleasant and reassuring. From our initial meeting with Christina, managing our cat sitting requirements (1st and future) and the updates and pics after each agreed visit. The updates from Christina reflected information and stories that showed she got to know our cats (one a very wary rescue cat still adapting to new surrounds and cohabitation with our much loved older cat) and pics of how happy and relaxed they both were.
We are so happy to have found Max and Ruby’s and do not hesitate in recommending them, we will be using them for all our future sitting needs.
From the first email and phone contact everything was exactly as you’d want it to be when leaving your pets in the care of others. Fast response to our initial request, quick and to the point replies, showing up when agreed for key pick up and drop off and making sure we had a mutual understanding of what was included in the care package. All highly professional.
Both our cats are older (15 and 13) and have some particular medication needs (diabetic / laxative / thyroid). Our carer Christina took it all in her stride and sent us a short update and some “proof of life” pictures after every visit, which worked very well for us. I highly recommend this service and will surely engage them again in the future.
Christina and Ben took fabulous care of our boisterous puppy. Their love and care of animals is quite evident in their thorough and professional approach to pet sitting.
Thank you so much for looking after Jasper. Our minds were at ease while we were away because we knew he was in such good hands. We’ll definitely recommend you to our friends and use your service in the future. The photo updates were a very nice personal touch. Thank you.
We can’t thank you enough for looking after our puppies. We can’t speak highly enough of your business – we absolutely love everything about the service (as did Milton, Molly and Jess).
I really loved the updates and photos of Boris. I was also impressed with the professionalism such as your uniform, police check and assurance if anything was wrong with Boris you would take him to the vet. Next time we go away I will definitely be in contact. Your business is fantastic and extremely professional. Thank you.
The whole experience was great, but the texts with photos were wonderful. It was nice to see a happy kitty and know she was being well cared for.
I have only used Max & Ruby’s once, but will definitely use them again the next time that we go away. Christina was absolutely brilliant looking after our furry family whilst we went away, and I felt confident that they were in safe hands. We have two dogs, a diabetic cat, turtles and multiple fish, and Christina took it all in her stride. A big thank you!!! I will be definitely recommending your services to family and friends.
Very personal and thorough. My dogs are so happy to see them visit. Daily photos are very special and help to stay connected.
Truly a fantastic service, great value for money. Nice to know my dogs are being taken care of so well when I’m away. I think they miss Christina more than me now!
Professional, organised, and great daily updates via text message with photos.
I didn’t have to worry about Lilly while I was away. She is usually a bit wary of strangers, but went to Christina – wagging her tail – as soon as she saw her. When I arrived home she was happy, where she usually is a bit stand offish. I am very happy with the service – and so is Lilly.
I really liked the personal touch with daily text messages about my pets. Christina took time to get to know my pets before we left so I felt confident about leaving them in her hands.
It has been a few weeks now since we returned from our short holiday. We would like to thank Christina and Ben so much for taking care of our animals (the alpacas and chickens) and for giving us the confidence to feel able to leave them all.
We appreciated their professional approach and their attention to detail so that the routine for the animals could be maintained. We were reassured to know that they were checked on each day. We look forward to having Christina and Ben care for the animals next time we need to be away, and have no hesitation in recommending them.
Excellent service. Genuine love and care for pets.